We are close to our customers

The staff in our support teams are on hand for all queries and issues relating to our products. Professionals with years of IT experience support you by phone, e-mail and directly on your computer. All we need for this is remote access. Simply click on the corresponding team viewer.

   Remote Support for Windows based PC's

   Remote Support for Apple-based computers

 

 

Germany, Austria, Benelux

 

You can contact us every weekday between 08:00 and 17:00 on our service number

(calls cost 14ct/min from a German landline; mobile rates may vary)

 

01805 906610

For feedback, problems or suggestions please feel free to use the forum.

 

UK

 

You can contact us every weekday between 09:00 and 17:30 on our service number

(calls cost 2p/min from a UK landline; mobile rates may vary)

 

0845 543 6765

Firmware

The latest firmware, version 2.9.0 for all NAS systems (smartRAID, studioRAID Blueline and studioRAID), is available here for download.

VPN clients

The VPN client for Windows machines can be found on the homepage of OpenVPN.net.
The VPN client for Apple machines can be found on the homepage of Tunnelblick.